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How can the upgraded Passport Seva Programme improve citizens' experiences and address previous challenges?

The Ministry of External Affairs has launched an upgraded version of the Passport Seva Programme. I want to understand what problems people faced earlier and how the new version might solve them.
e-governance
The Passport Seva Programme, run by the Ministry of External Affairs, is responsible for issuing passports and related services in India. Earlier, citizens faced several difficulties in the passport application and issuance process. The upgraded version of the Passport Seva Programme aims to overcome these challenges and enhance user experience.
  • Reduced Processing Time: Earlier, applicants experienced long waiting periods for appointments and passport delivery. The upgraded system uses automation and advanced technology to speed up verification and processing, reducing the overall time taken.
  • User-Friendly Online Platform: The old portal was often slow, confusing, and not mobile-friendly. The new version offers a more intuitive interface, making it easier for people to fill forms, upload documents, and track their applications online.
  • Improved Grievance Redressal: Previously, resolving complaints or queries was cumbersome. The upgraded programme introduces a better grievance redressal mechanism, with faster response times and real-time updates for applicants.
  • Enhanced Security Features: There were concerns about document security and identity verification. The new system integrates biometric verification and uses advanced security protocols to minimize fraud and ensure data safety.
  • Integration with Other Government Databases: Earlier, manual verification caused delays and errors. The upgraded programme connects with databases like Aadhaar and DigiLocker, streamlining verification and reducing paperwork.
  • Expansion of Services: The previous system had limited regional access. The new programme increases the number of Passport Seva Kendras and Post Office Passport Seva Kendras, making services more accessible in remote areas.
  • Multilingual Support: Many citizens had difficulty understanding the process due to language barriers. The upgraded system supports multiple Indian languages, helping a wider section of society.
Answered 3 days ago
Arun Aspirants