What measures can be taken to make Railways more user-friendly for persons with disabilities in India
The Centre has released draft guidelines to make Railways more user-friendly for persons with disabilities.
To make railways more user-friendly for persons with disabilities in India, the following measures can be taken:
- Accessibility: Provide ramps, elevators, and accessible toilets at railway stations to assist persons with mobility challenges.
- Platform facilities: Ensure that platforms are equipped with tactile flooring, auditory and visual announcements, and handrails.
- Train facilities: Designate special coaches equipped with ramps, priority seating, and accessible toilets for persons with disabilities.
- Assistance services: Provide trained staff to assist persons with disabilities during boarding, alighting, and in emergencies.
- Information accessibility: Display important information in Braille, large print, and audio formats for persons with visual impairments.
- Communication: Install accessible ticket counters and information boards with clear signage and symbols.
- Training and sensitization: Train railway staff to understand the needs of persons with disabilities and provide them with respectful and courteous service.
- User feedback: Establish a system to gather feedback from persons with disabilities and address their specific concerns and suggestions.
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a year ago