What is the purpose of DigiYatra and why were people complaining about it in airports

DigiYatra is an initiative by the Indian government to provide a seamless and hassle-free travel experience to air passengers. It aims to digitize the entire passenger journey, from booking tickets to boarding the aircraft. The purpose of DigiYatra is to leverage technology and enable passengers to have a paperless, contactless, and cashless experience. However, people have raised complaints about DigiYatra in airports due to the following reasons:

• Technical glitches: Some passengers faced technical issues while using the DigiYatra app or website, leading to delays and inconvenience.
• Privacy concerns: The personal data collected by DigiYatra, such as Aadhaar details, raised concerns about privacy and data security.
• Limited accessibility: Not all passengers are comfortable using technology or have access to smartphones, limiting the inclusivity of DigiYatra.
• Poor implementation: Some airports faced difficulties in implementing DigiYatra effectively, resulting in confusion and longer wait times.

These complaints highlight the need for addressing technical issues, ensuring data security, enhancing accessibility, and improving implementation to make DigiYatra a seamless experience for all air travelers.