The impact of technology on the Indian Railways system has been transformative. It has made the process of booking and travel more convenient and efficient for passengers. Here are some of the ways in which technology has made a positive impact on Indian Railways:

• Online booking: Technology has enabled the Indian Railways' online booking system making it easier for passengers to book train tickets without standing in long lines.
• Mobile Applications: Indian Railways has launched various mobile applications that can be downloaded on smartphones to help customers check train schedules, live train status, seat availability, ticket fares, and even order food online.
• Easy cancellation: The Indian Railways' online booking system has made it easier for customers to cancel a ticket and get a refund. The refund process is also faster now.
• Online payment: Technology has made it possible for customers to make online payments, which is secure and quick, and eliminates the need for cash transactions.
• Unreserved travel: Technology has made travel easier for unreserved passengers as they can now book tickets through mobile applications without the need of standing in long lines.

Overall, technology has had a significant impact on the Indian Railways system, improving the overall experience for passengers and making travel more effortless and convenient.