What are the challenges faced by the Indian financial sector in terms of digital accessibility
Indian financial sector found wanting in digital accessibility audit.
- Lack of digital infrastructure: Many rural and remote areas in India do not have access to reliable internet connectivity, hindering digital accessibility in the financial sector.
- Digital literacy: There is a significant portion of the population that is not digitally literate, which makes it challenging for them to use online financial services.
- Data privacy and security concerns: Consumers are often apprehensive about sharing personal and financial information online due to inadequate data privacy measures and cybersecurity threats.
- Regulatory challenges: Complex regulations and compliance requirements can create barriers for financial institutions to offer user-friendly digital services.
- Customer support limitations: Insufficient customer support channels can lead to user dissatisfaction and hamper accessibility for individuals needing assistance with digital financial tools.
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5 months ago