The use of technology in governance has brought significant changes and improved the efficiency of government operations. Some of the advantages are:

• Improved transparency and accountability: Government decisions, procedures and public service information can be accessed by the public through websites and social media platforms. This provides the citizens with greater control over government decisions.
• Increased efficiency and cost reduction: Automation of administrative processes, electronic transactions, online registrations and digital records management saves time and resources, thereby improving the efficiency of government services.
• Enhanced communication: The use of technology in governance enables communication between citizens and government officials via email, social media and websites. This provides an effective means of disseminating information and receiving feedback from citizens.
• Improved access to information and services: Online services like e-filing, e-tendering, and e-procurement enable easy and fast access to information and services, and reduce the need for physical presence.
• Increased citizen participation: Technology has enabled greater citizen participation through online surveys, e-petitions, and participation in decision-making processes.

Overall, technology has brought about greater efficiency, transparency and citizen participation in the governance system.