The civil services play a crucial role in promoting good governance and democracy in India. Here are some ways in which they can play a more effective role:

• Enhance their skills: The civil services can undertake training programs to enhance their skills, expertise and knowledge to respond to current demands of governance.
• Accountability: They must be accountable for their actions and avoid corruption by promoting transparency and ethical standards.
• Effective implementation of policies: They must ensure the effective implementation of policies and programs, especially in the rural and remote areas.
• Citizen engagement: They must engage citizens and include them in the decision-making process, by conducting public hearings, through local governance bodies, or other intermediaries such as NGOs and social movements.
• Technology-driven: Relying on technology-enabled solutions can enhance civil-service effectiveness. Use of applications and software to manage and record data can help improve governance outcomes.
• Adaptability: They must be adaptable to changing socioeconomic and political circumstances.

These steps can make significant changes in the civil service functioning.