Evaluate the impact of e-governance initiatives on public service delivery in India

  • Increased accessibility: E-governance initiatives in India have improved access to public services for citizens, especially in remote and rural areas.
  • Transparency and accountability: The use of digital platforms has enhanced transparency in government operations and increased accountability in service delivery.
  • Efficiency and cost-effectiveness: Automation of processes through e-governance has led to quicker service delivery, reduced paperwork, and cost savings for the government.
  • Citizen empowerment: E-governance initiatives have empowered citizens by enabling them to participate in decision-making processes and provide feedback on service quality.
  • Reduced bureaucracy: Digitalization of services has minimized bureaucratic hurdles and streamlined administrative procedures, leading to faster service delivery.
Answered 11 months ago
Rahul Preparing for Civil Services